When will I receive my first letter?
Mail ships during the first week of each month, so your first letter will arrive the month after you join. For example, if you sign up in January, your first letter will ship in early February.
Is shipping included?
Yes! Shipping is always free for both U.S. and international members.
How is mail shipped, and how long does it take?
Letters are sent via USPS First-Class Mail (regular, untracked snail mail) during the first week of each month.
- U.S. members: Mail typically arrives within 2–5 business days of shipping.
- International members: Mail typically arrives within 2–4 weeks, depending on customs and local delivery.
What if my mail doesn’t arrive?
If your letter hasn’t arrived by the end of the month (U.S.) or within six weeks of shipping (international), email me at hello@littlemomentspaper.com and I’ll help sort it out.
What if my mail arrives damaged?
Email a photo of the damaged items to hello@littlemomentspaper.com within 7 days of delivery, and I’ll send you a replacement.
How does billing work?
Your subscription renews on the date you joined.
- Monthly subscriptions: If you join on January 10, you’ll be billed on February 10, March 10, and so on.
- Annual subscriptions: If you join on January 10, you’ll be billed again on January 10 the following year, and every year until you cancel.
If I joined at a discount, will my price change when I renew?
No. Your discounted price is locked in for as long as you stay subscribed. For example, if you joined at 25% off, you’ll continue to be billed at 25% off.
Can I pause or skip a month?
Yes. You can pause or skip anytime from your customer account. Just make the change before your next renewal date. Your customer account can be accessed by clicking on the person icon in the upper right hand corner of the website and logging in with your credentials.
How do I update my shipping address or billing information?
Log in to your customer account (click on person the icon in the upper right of the website), sign in, and edit your information under your profile. To have the next month’s letter sent to your new address, it must be updated before the date at which your billing renews.
How do I cancel?
You can cancel anytime from your customer account, which you can access by clicking the person icon in the upper right corner of the website. Log in using your credentials, and cancel before your next renewal date to avoid being charged for the following month. Months that have already been billed cannot be refunded. If you cancel an annual subscription, you will continue to receive mail until for the remaining months, and then your subscription will be cancelled for the following year.
Other questions?
Email me at hello@littlemomentspaper.com. I’m always happy to help!